Voucher Information
Other rules may apply
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48-hour strict cancellation policy.
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All treatments include a consultation.
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Make your booking early to avoid disappointment.
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I do not cater for groups.
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1 client at a time.
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Please arrive on time, at least 5 minutes before your appointment as you will need to fill out a consultation form as a new client.
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Unfortunately I cannot curtail treatment time if late, out of courtesy for the next client.
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I have no text reminder service, please write down the date, time carefully.
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Vouchers must be used by expiry date, and cannot be extended.
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Other terms & conditions may apply,
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I am not responsible for vouchers which are lost or If you forget to book in for your treatment before the expiry date.
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Strict 48 hour cancellation policy.
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Gift Certificates are non-refundable and non-transferable. Please book early to avoid disappointment
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By booking treatments at ZenVita Wellness Spa you agree to terms & conditions and have read the terms & conditions and contraindications page.
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All belongings are at owners risk. The company accepts no liability for lost/broken items or items left behind. Please ensure that you have all belongings before you leave.
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Limits:
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I do not offer back to back treatments; two appointments cannot be booked together.
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Not valid with any other offers or promotions
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Vouchers are not transferable
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Booking is essential
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Thank you.
Data Protection
Dear Client,
I have an obligation to keep client records as part of my insurance terms.
In respect of record keeping of your signed consultation form, if the client is aged over 18, records will remain by me for 5 years from the date of their last treatment.
If the client is aged under 18, records will remain by me, for 5 years from the date when they reach 18.
If the client is suffering from any incapacity the records will be kept for 5 years from the date when they are deemed to be capable of making their own decisions, whereby records will be kept indefinitely.
Please be aware, the information provided from you (the client) is never shared with anyone. Clients are treated with sensitivity and remain private; there are no third party engagements.
Thank you.
Terms & Condition
I have no text reminder service. Please note down your appointment.
Offers or discounts on these pages are subject to change, rates, etc.
If you need to cancel please let us know 48 hours in advance.
Full payment required upon booking which is non-refundable within the 24 hours cancellation policy.
For weekend appointments payment is always in advance.
If you wish to cancel your treatment please contact us 48 hours in advance to avoid full payment being charged. Your therapist is waiting for you.
Strictly no refunds for a 'no show'. Please ensure you let us know you cannot make your appointment.
Failure to arrive for your prebooked appointment will result in your appointment being curtailed.
We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards of service.
As a courtesy we request that clients switch off their mobile phones.
No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the ZenVita Wellness.
If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our guests.
Thank you for taking the time to read our Terms & conditions.
ZenVita Wellness Spa